CRM

Key Responsibilities: 
Maintain and update customer information in CRM software.
Manage customer inquiries, requests, and complaints.
Coordinate with sales, technical, and support teams for customer requirements.
Follow up with customers for service updates, renewals, and feedback.
Track customer interactions and maintain proper documentation.
Generate CRM reports and share updates with management.
Monitor customer issues and ensure timely resolution.
Support sales team with customer data and follow-up activities.
Maintain customer databases and ensure data accuracy.
Conduct customer satisfaction calls and collect feedback.
Assist in improving customer retention and service quality.

Requirements: Graduate in any discipline (preferred).
2–4 years of experience in CRM, customer support, sales coordination, or related fields.Required Skills
Good communication and customer handling skills.
Basic knowledge of CRM software.
MS Excel and reporting skills.
Problem-solving ability.
Good follow-up and coordination skills.
Attention to detail and organized approach.